We accept returns in case of damaged products. We will issue full refund if the product is damaged. If you are unsatisfied with the product for any appearance issues you can have option to select another product from Gita Beauty Threads.

To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gitabeautythreads.com or whatsapp or call 9447454905. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@gitabeautythreads.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.